IT Support Specialist (IC3)
MoxieAesthetic Practice company
RemoteMid
SignalFire
Boulton & Watt
Lachy Groom
Viewpoint Ventures
Haystack
New
About the role
TL;DR
Manage IT support operations, access provisioning, and device management for a growing company.
- •Moxie is seeking an IT Support Specialist to manage access provisioning, help desk operations, and device management, ensuring smooth IT infrastructure operations.
- •This role is crucial for supporting the company's path to SOC2/HIPAA certification.
- •Key Responsibilities Manage the access request queue from intake to closure and serve as the primary IT help desk contact.
- •Develop and maintain IT runbooks and documentation to reduce repeat ticket volume.
- •Oversee employee onboarding and offboarding, including device setup and provisioning/deprovisioning.
- •Improve access provisioning and ticket resolution times while maintaining audit-ready documentation.
- •Collaborate with other departments to identify systemic issues, policy gaps, and tooling improvements.
- •Requirements Hands-on experience with workplace IT operations, including ticketing systems, MDM, IAM, and cloud infrastructure.
- •Strong judgment for handling sensitive data access requests and knowing when to escalate.
- •Proven ability to automate repetitive tasks through documentation or process improvements.
- •Comfort working independently with minimal oversight and proactively surfacing issues.
- •Clear and calm communication skills, especially with non-technical colleagues.
Required skills
LinuxGitJiraConfluence
Benefits & perks
Stock options, Health insurance, Dental insurance, Vision insurance
Tech stack
JiraConfluenceLinuxGit