Account Manager - Italy
DoctrineLegal Research company
Milan, ItalyMid
Kima Ventures
Summit Partners
Otium Venture
The Family
Xavier Niel
Peugeot Invest
About the role
TL;DR
Account Manager - Italy 🇮🇹
- •Our Mission ⚖️ Since 2016, Doctrine has been committed to a major democratic challenge: making the law more accessible.
- •We are the first AI-powered legal platform that helps lawyers and legal professionals free themselves from repetitive, time-consuming tasks so they can focus on what truly matters—at every stage of their work: whether it’s understanding a case, conducting legal research, or drafting documents.
- •Today, Doctrine welcomes over 1 million visits every month, with dozens of new legal professionals joining us every single day.
- •Our ambition goes beyond borders: we aim to become the European leader in legal AI.
- •After France, we have already launched Doctrine in Italy, and we are currently expanding into Germany with a strong conviction: you must think globally while executing locally.
- •That’s why we work closely with our clients, striving to understand the unique subtleties of each legal system.
- •And this is just the beginning! Our Values 🤝 Challenge the status quo.
- •We embrace bold ideas and smart risk-taking.
- •Liberty and responsibility.
- •We promote autonomy, individual impact, and ownership.
- •Knowledge is power.
- •Information lies at the heart of Doctrine’s mission, and we always want to learn more.
- •Release early, release often, and listen to your customers.
- •We believe in the power of iteration and in constantly listening to our market, our clients, and their challenges.
- •The Context & The Role Join our Sales team as an Account Manager to drive Doctrine's growth in the Italian market from our Milan hub.
- •Your role will combine commercial excellence with Customer Success expertise to maximize portfolio value and secure lasting partnerships, working closely with the Account Executive (AE) teams.
- •Our sales team is organized like many B2B SaaS companies: BDRs handle pre-sales qualification and prospecting, AEs negotiate the sale, and AMs (you!) are in charge of the post-sales commercial relationship.
- •Your missions : Ensure the onboarding and training of new customers on our platform, guaranteeing an optimal user experience.
- •Generate additional ARR and drive growth by addressing new client needs and strategically expanding accounts.
- •Build strong relationships by being the main point of contact for your clients (users and decision-makers).
- •Understand their needs and anticipate their business concerns.
- •Prevent and minimize churn.
- •Analyze relevant data to make the best recommendations, ensuring proper adoption and optimal usage of Doctrine.
- •Customer feedback is precious.
- •Collect and share client insights with internal technical and product teams to drive continuous improvement.
- •Encourage client participation in case studies, testimonials, presentations, and events.
- •The Ideale Profile : You have at least 2 years of experience in sales, customer success, or account management.
- •You love to sell and convince your interlocutors: you don't stop until you hear a "yes." You understand clients' core challenges, demonstrate product value, offer tailored solutions, and expertly identify upselling opportunities.
- •You combine strong commercial instinct with consultative selling skills.
- •You deeply understand business challenges, articulate ROI clearly, and position value with confidence Strong written and verbal communication skills in a clear, assertive way.
- •You have great active listening skills, the ability to explain complex concepts simply, You can't wait to pick up the phone and chat with them.
- •You are autonomous, curious, learn quickly, and thrive in a dynamic, evolving scale-up environment.
- •Native in Italian, with proficiency in French or English.
Tech stack
Go