IT Support Analyst
NetskopeCloud Security company
Saint Louis, United States$51,000 - $70,000 USDMid
Lightspeed Venture Partners
Accel
Iconiq Capital
Goldman Sachs Asset Management
Morgan Stanley
Launchbay Capital
About the role
TL;DR
IT Support Analyst focused on AI-driven automation and self-service.
- •We are looking for an IT Support Analyst who leads with AI
- •someone who doesn’t just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how IT support works.
- •You will be the primary hands-on technologist on our St.
- •Louis support team, resolving employee issues while continuously driving down ticket volume through intelligent automation and self-service.
- •Key Responsibilities Act as primary point of contact for internal employee IT issues via ticket submission, Slack, and in-person walk-ups
- •with an AI-first triage mindset.
- •Build and maintain AI-driven self-service solutions: prompt-engineer Slack bots, configure intelligent auto-responses, and create Jira automation rules that resolve common issues without human touch.
- •Provide L1/L2 support for endpoints and standard enterprise apps, troubleshooting hardware, software, and network connectivity issues.
- •Own knowledge base quality: use AI tools to surface gaps, draft articles, and keep documentation current so employees can self-serve before they ever open a ticket.
- •Requirements Curiosity and drive: you investigate problems thoroughly, ask why before escalating, and follow threads until you understand them.
- •AI-first instinct: you already reach for AI tools when you’re stuck, learning something new, or looking for a faster way
- •and you've built something with them, even if small.
- •Hands-on IT experience: You’ve spent time in a Service Desk support role
- •we want to see that you've solved real technology problems for real people.
- •Familiarity with macOS and/or Windows troubleshooting.
- •Experience with Okta, Google Workspace, Jira, or similar enterprise tools.
Required skills
JiraPythonBash
Domain expertise
cybersecuritydeveloper-tools
Tech stack
JiraPythonBash