Senior IT Support Associate
AttentiveSMS Marketing company
New York, United States$100,000 - $125,000Senior
Sequoia Capital
Tiger Global
Bain Capital Ventures
Coatue
IVP
Wellington Management Company
About the role
TL;DR
Serve as the primary IT contact for the NYC office, managing support and hardware logistics.
- •As a Senior IT Support Associate, you’ll serve as the primary IT contact for our New York City office.
- •You’ll own frontline support, manage hardware logistics, and contribute to IT roadmap initiatives—all while maintaining high standards of responsiveness and execution.
- •Key Responsibilities Act as the go-to IT contact for the NY office, supporting AV, network, hardware, and access issues Resolve support tickets in Jira Service Management promptly, meeting SLA targets Ensure 100% on-time laptop delivery and provide hands-on support for employee life cycles Manage asset workflows
- •process hardware returns, maintain inventory, and handle e-waste Participate in weekly sprint planning, owning 1-2 sprint tasks per cycle Requirements 4-5+ years of IT Support experience.
- •Ideally in a hybrid or remote-first environment Strong troubleshooting skills across macOS hardware, Zoom
- •AV systems, and networking Proven track record of execution and ownership—you take initiative and follow through Confident being the on-site point of contact, with strong communication and collaboration skills Experience with Okta, Google workspace Admin, Jira, Slack, and MDM tools such as Jamf and Intune
Required skills
JiraSlack
Benefits & perks
equity, health & wellness
Tech stack
JiraSlack
