Sr. Software Engineer (Agentic Systems)
DialpadBusiness Communications company
On-site$224,500 - $251,500 USDSenior
GV
Andreessen Horowitz
Iconiq Capital
Data & AI
About the role
TL;DR
Lead AI Engineer building autonomous agentic systems for real-time customer experience.
- •As a core technical leader within Dialpad's Agentic AI initiatives, you will shape the vision, architecture, and execution of the next-generation AI platform, moving the industry beyond passive copilots into autonomous workflow execution.
- •You will build production-grade systems where AI agents reason, act, coordinate, and safely execute workflows.
- •Key Responsibilities Own the architectural roadmap and delivery of Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems.
- •Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution.
- •Act as a technical anchor, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI-native SDLC.
- •Collaborate with leadership across Product, Engineering, and Applied Research to align technical execution with business strategy.
- •Research and implement emerging agent frameworks, LLM inference optimization, and advanced retrieval systems.
- •Requirements 10+ years of relevant software engineering experience with a proven track record of technical leadership.
- •Strong foundations in scaling distributed systems and production-grade infrastructure.
- •Hands-on experience with LLM platforms, inference optimization, and fine-tuning strategies.
- •Experience with agent frameworks like LangChain/LangGraph, CrewAI, or similar ecosystems.
- •Experience with AI Ops, evaluation, observability, and safety frameworks for production AI systems.
Required skills
LangChainOpenAI APIPythonLLMsMicroservicesCI/CDDockerKubernetesAWSGoogle CloudAzureREST APIgRPCWebSockets
Nice-to-have skills
TypeScriptReactNode.jsTensorFlowPyTorchscikit-learnAnthropic APIGemini APIPostgreSQLRedis
Domain expertise
aitelecomproductivity
Tech stack
PythonJavaScriptTypeScriptReactNode.jsAWSGoogle CloudAzureDockerKubernetesCI/CDTensorFlowPyTorchscikit-learnLangChainOpenAI APIAnthropic APIGemini APIPostgreSQLMySQLRedisElasticsearchGitLinuxJiraREST APIgRPCWebSockets