Customer Success Manager II
AchieversEmployee Recognition company
London, United KingdomMid
Sequoia Capital
GrandBanks Capital
Relay Ventures
Laurence Capital
JLA Ventures
Ontario Venture Capital Fund
Sales & Account Management
About the role
TL;DR
Drive customer success and platform adoption for Achievers' recognition and engagement software.
- •Achievers is seeking a Customer Success Manager II to drive strategy for their recognition and engagement platform, ensuring continuous value for customers.
- •This role involves promoting product adoption, highlighting best practices, and implementing recognition strategies.
- •Key Responsibilities Provide expertise on the Achievers platform and highlight key features.
- •Establish measurable goals and KPIs for customer accounts.
- •Drive platform usage and adoption by hosting virtual meetings and leading workshops.
- •Manage a revenue pipeline, up-selling and cross-selling within existing programs.
- •Assess risk in upcoming contract renewals based on customer requirements and adoption levels.
- •Requirements 5-8 years of account management experience at a software/SAAS company.
- •Strong business acumen and proven ability to influence decision makers.
- •Proficiency with CRMs such as Salesforce.
- •Experience in preparing and delivering presentations to senior audiences.
- •Demonstrated analytical skills utilizing Excel and/or PowerPoint.
Required skills
SalesforceExcelPowerPointAccount Management
Tech stack
SalesforceExcelPowerPoint
