Training Specialist, PX & Patient Coordinators
NateraNatera is a
Remote$70,000 - $75,000 USDMid
People / HR / Recruitment
About the role
TL;DR
Designs, facilitates, and improves training programs for patient experience and sales teams.
- •The Trainer is responsible for designing, facilitating, and continuously improving training programs for Patient Experience (PX) and Inside Sales (Patient Coordinator) teams.
- •This role supports both new hire onboarding and ongoing remediation efforts, delivering live instructor-led training and building scalable content within the Learning Management System (LMS).
- •Key Responsibilities Facilitate live new hire training for PX and Patient Coordinator roles, covering systems, processes, call handling, and compliance expectations.
- •Lead remediation sessions for agents identified through QA monitoring, performance trends, or supervisor referral.
- •Build and maintain eLearning modules, knowledge checks, and job aids for deployment in the LMS.
- •Track and maintain training data points including new hire completion rates, assessment scores, remediation participation, and time-to-proficiency metrics.
- •Work closely with QA supervisors, team leads, and operations to identify training needs and close performance gaps.
- •Requirements 2+ years of experience in a training, learning & development, or instructional design role.
- •Experience training revenue-generating teams (inside sales, patient coordinators, or similar).
- •Demonstrated coaching experience.
- •Hands-on experience building content in an LMS.
- •Experience tracking training metrics and preparing status updates or reports for leadership.
Required skills
WorkdayGreenhouseCoaching
Nice-to-have skills
Project Management
Domain expertise
healthcare
Benefits & perks
medical, dental, vision, life insurance, disability insurance, free testing, fertility care benefits, pregnancy and baby bonding leave, 401k, commuter benefits
Tech stack
WorkdayGreenhouse
