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About the role
TL;DR
Provide patient support, coordinate appointments, and ensure a smooth patient journey.
- •Montu UK is seeking a brilliant and empathetic Patient Support Coordinator to join their growing team.
- •This role is central to the patient journey, ensuring a smooth and reassuring experience for those new to medical cannabis.
- •Key Responsibilities Provide clear, professional, and empathetic support to patients via phone and email.
- •Schedule and coordinate patient appointments and manage payments.
- •Maintain electronic health records and support the clinical team with data collection and appointment booking.
- •Liaise with various teams to resolve technical issues and identify service improvements.
- •Requirements At least 2 years of work experience.
- •Excellent attention to detail and strong organizational skills.
- •High level of IT proficiency and confidence using multiple systems.
- •Strong communication and interpersonal skills.
- •Ability to work under pressure and manage competing priorities in a fast-paced environment.
Required skills
ExcelPowerPoint
Domain expertise
healthcare
Benefits & perks
Competitive salary, 25 days holiday, rising to 37 days after one year, rising to 30 day after year 3 plus bank holidays, 5% matched pension, Private Health Care, Enhanced Maternity and Paternity, Cycle-to-work scheme, Opportunities for learning, development and career progression
Tech stack
ExcelPowerPointGoogle AnalyticsGA4Looker Studio
