Customer Advocate, Core Products, Office of the CPO
MongoDBDatabase Software company
Austin, United States$129,000 - $253,000 USDSenior
In-Q-Tel
Intel Capital
Sequoia Capital
Flybridge Capital Partners
New Enterprise Associates (NEA)
Red Hat
Product
About the role
TL;DR
Act as a trusted advisor to the CPO, embedding customer feedback into core product strategy.
- •This is a high-impact strategic role that serves as the voice of MongoDB's most important customers at the executive level.
- •The Customer Advocate, Core Products will act as a trusted advisor to the Chief Product Officer, driving cross-functional alignment to ensure that customer feedback, escalations, and long-term success are deeply embedded in MongoDB's core product strategy.
- •Key Responsibilities Serve as the primary strategic liaison between MongoDB's core product organization and its most important customers.
- •Develop and execute a forward-looking customer advocacy strategy in collaboration with the CPO and senior product leadership.
- •Build and maintain deep relationships with executive stakeholders at strategic customer accounts.
- •Partner closely with Product, Engineering, Sales, and Customer Success to surface high-signal customer feedback and translate it into actionable product insights.
- •Lead preparation for and participate in executive customer meetings.
- •Requirements 10+ years of work experience, or 8+ years ideally in SaaS product management, consulting, enterprise sales strategy, or customer success leadership.
- •Sharp business judgment with the ability to see the big picture while also driving disciplined execution on the details.
- •Demonstrated success influencing product direction through customer advocacy, executive engagement, or voice-of-customer programs at scale.
- •Executive presence
- •exceptional verbal and written communication skills.
- •Proven ability to drive cross-functional alignment and resolve conflict across diverse stakeholder groups.
Required skills
Product ManagementCustomer SuccessMongoDBStrategic PlanningSalesforceTableau
Nice-to-have skills
PythonJavaScriptTypeScriptNode.jsReact
Benefits & perks
equity, employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, transgender-inclusive health insurance coverage, health benefits
Tech stack
MongoDBTableauSalesforcePythonJavaScriptTypeScriptNode.jsReactAWSGoogle CloudAzureGitLinuxJiraConfluencePostmanSwaggerOpenAPIREST API