Senior Product Manager, Post Sales
MongoDBDatabase Software company
Austin, United States$136,000 - $266,000 USDSenior
In-Q-Tel
Intel Capital
Sequoia Capital
Flybridge Capital Partners
New Enterprise Associates (NEA)
Red Hat
Product
About the role
TL;DR
Own product strategy and roadmap for post-sales technology platforms.
- •The IT Go-to-Market (GTM) organization builds and operates the technology platforms that enable the end-to-end customer lifecycle.
- •As a Senior Product Manager on the IT GTM team, you will own the product strategy and roadmap for post-sales technology platforms.
- •Key Responsibilities Own the product strategy and roadmap for post-sales technology platforms.
- •Partner with business and engineering leaders to define product vision and prioritize investments.
- •Deliver scalable solutions that improve customer and agent experiences and drive operational efficiency.
- •Translate business strategy into scalable, platform-based product capabilities.
- •Develop product requirements, prioritize roadmaps, and define success metrics.
- •Requirements 6+ years of Product Management experience in enterprise SaaS or cloud platforms.
- •Strong domain expertise in Customer Support tooling and Post-Sales solutions.
- •Experience building custom workflow applications, automation platforms, or AI-powered tools.
- •Deep knowledge of Sales and Service Cloud and customer lifecycle processes.
- •Ability to partner effectively with engineering, operations, and business stakeholders.
Required skills
Product ManagementSalesforceCRMCustomer ServiceGo-to-MarketProduct StrategyRoadmappingPRDs
Nice-to-have skills
AgileScrumKanbanUser ResearchA/B TestingOKRsDesign ThinkingWireframingPrototypingProgram Management
Benefits & perks
equity, employee stock purchase program, flexible paid time off, parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, transgender-inclusive health insurance, health benefits
Tech stack
SalesforceCRMJiraConfluenceGitLinuxREST API