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Patient Experience Coordinator
Heartbeat HealthVirtual Cardiology company
RemoteJunior
Cressey & Company
Echo Health Ventures
.406 Ventures
Optum Ventures
Kindred Ventures
DaVita Venture Group
Operations & Strategy
About the role
TL;DR
Coordinate patient experience by managing outreach, scheduling, and support.
- •Heartbeat Health is seeking a Patient Experience Coordinator to serve as the primary link between patients and their heart health.
- •This entry-level role involves patient outreach, scheduling, and providing technical assistance to ensure a seamless patient journey.
- •Key Responsibilities Proactively engage patients via calls, texts, and emails to schedule virtual visits and diagnostic procedures.
- •Provide technical assistance and support to patients navigating the company's ecosystem.
- •Verify data accuracy, identify process gaps, and document workflows.
- •Gain insight into launching healthcare programs and scaling patient experiences.
- •Requirements Bachelor's degree in a relevant field (e.g., Social Work, Communications, Health Sciences).
- •At least 6 months of internship or work experience.
- •Professional experience in high-touch, customer-facing roles.
- •Comfort with data entry and eagerness to learn new healthcare technologies.
Required skills
SlackNotionAirtableExcelPowerPoint
Nice-to-have skills
PythonJavaScriptNode.jsReactAWSJiraConfluenceGoogle AnalyticsGA4Lever
Domain expertise
healthtech
Benefits & perks
remote work
Tech stack
PythonJavaScriptNode.jsReactAWSJiraConfluenceSlackNotionAirtableExcelPowerPointGoogle AnalyticsGA4Lever