Floor Lead (Retail) (Part-time)
MejuriJewelry company
On-siteLead
New Enterprise Associates
Felix Capital
Incite Ventures
BDC Capital
DASH Ventures
Real Ventures
Operations & Strategy
About the role
TL;DR
Floor Lead drives store success through customer service, team development, and operations.
- •The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.
- •As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values.
- •Key Responsibilities Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- •Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- •Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- •Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness and functionality are upheld.
- •Participate in the successful integration of new talent to our store teams.
- •Requirements Experience in a high volume retail environment.
- •Adaptable with the ability to think creatively and quickly.
- •Excellent organization and analytical skills.
- •Critical thinking ability
- •identify potential challenges and develop action plans.
- •Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.
Required skills
Customer Service
Domain expertise
retail
Benefits & perks
Paid sick days, Monthly retail bonus program, Regular feedback via performance reviews, A robust in-house retail learning program, Generous product discount