Senior Global Escalations Specialist, Member Experience
Match GroupOnline Dating company
Singapore, SingaporeSenior
IAC
Operations & Strategy
About the role
TL;DR
The Senior Global Escalations Specialist investigates and resolves complex member escalations related to trust & safety and support policy.
- •The Senior Global Escalations Specialist will handle member escalations spanning trust & safety and support policy, investigating safety issues, abuse, bugs & app functionality issues.
- •They will also enforce Match Group's Community Guidelines and Terms of Service.
- •Key Responsibilities Investigate, troubleshoot, and drive escalations to resolution.
- •Investigate bug and app functionality reports and work with Engineering.
- •Address sensitive content issues.
- •Communicate & co-ordinate with cross-functional partners.
- •Contribute to organizational projects and drive process improvements.
- •Requirements Minimum 3+ years of experience Basic knowledge of Zendesk Ability to understand and summarize complex cases quickly Outstanding analytical skills and excellent judgment Experience leading projects and collaborating effectively with cross-functional partners.
Tech stack
Zendesk