Enterprise Solutions Engineer, Service Management
AsanaEnterprise Software company
Munich, Germany€77,000 - €98,000Senior
Founders Fund
Benchmark
8VC
Generation Investment Management
WiL
Sales & Account Management
About the role
TL;DR
Lead technical validation for IT and service team opportunities with Asana Service Management.
- •Join a newly formed team bringing Asana Service Management to IT and service teams.
- •You will partner with a dedicated Account Executive to build repeatable technical plays and serve as an extended part of the product General Manager's team, translating customer pain points into practical solution designs.
- •Key Responsibilities Lead technical validation for IT and service team opportunities from discovery through proof, demo, and close.
- •Develop a deep understanding of IT and service management workflows and map them to Asana Service Management.
- •Translate customer pain points into practical solution designs and compelling business value narratives.
- •Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations.
- •Build repeatable demo assets, solution patterns, and technical collateral.
- •Requirements 5+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing technical roles.
- •Strong understanding of IT and service team personas and workflows.
- •Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions.
- •Ability to explain technical concepts clearly, including LLMs, AI agents, integrations, and workflow design.
- •Familiarity with service management methodologies such as ITIL.
Required skills
LLMsAsana
Nice-to-have skills
REST API
Domain expertise
productivityai
Benefits & perks
Mental health, wellness & fitness benefits, Career coaching & support, Inclusive family building benefits, Long-term savings or retirement plans, In-office culinary options to cater to your dietary preferences
Tech stack
AsanaLLMsREST API