IT Service Desk Engineer
CoinbaseCryptocurrency Exchange company
Remote$96,304 - $113,859 USDMid
Andreessen Horowitz
Union Square Ventures
Ribbit Capital
Tiger Global Management
Y Combinator
IVP
About the role
TL;DR
Provide Tier 2 IT support for hardware, software, and access issues globally.
- •As an IT Service Desk Engineer on our IT team, you'll play a key role in keeping Coinbase employees productive and supported globally.
- •You'll own complex Tier 2 escalations, solve issues across devices, applications, and cloud platforms, and help improve and scale the service desk as Coinbase grows.
- •Key Responsibilities Own Tier 2 troubleshooting and resolution for hardware, software, networking, and access issues escalated from Tier 1 while meeting SLAs Support Coinbase's SaaS ecosystem including Google Workspace, Atlassian, Okta, Jamf, and Slack, along with compliance and onboarding/offboarding workflows Perform root cause analysis for recurring or high-impact issues and drive corrective actions through resolution Requirements 5+ years of Tier 2 technical support experience across macOS, iOS, Chrome OS, Android, and Windows/AWS Workspaces Proven root cause analysis, escalation management, and SLA ownership in a high-volume support environment Mid-level networking knowledge including TCP/IP, DNS, VPN, and Wi-Fi troubleshooting
Required skills
iOSAndroidSlackBash
Nice-to-have skills
PythonJavaScript
Tech stack
iOSAndroidSlackPythonJavaScriptBash
