Technical Support Specialist - Robotics
Diligent RoboticsHealthcare Robotics company
Austin, United StatesMid
Tiger Global
True Ventures
Canaan
DNX Ventures
Ubiquity Ventures
Next Coast Ventures
About the role
TL;DR
Provide technical support for service robots in hospital environments, ensuring seamless operation and excellent customer experience.
- •Diligent Robotics is seeking a Technical Support Specialist to ensure the safe and seamless operation of their service robots in hospital environments.
- •This role involves direct interaction with hospital partners and requires excellent communication and problem-solving skills.
- •Key Responsibilities Monitor and provide live support for mobile service robots in hospital settings.
- •Troubleshoot issues and escalate unresolved problems to internal departments.
- •Prioritize customer experience through clear communication and critical thinking.
- •Collect data and provide product feedback from real-world situations.
- •Act as a company ambassador.
- •Requirements Good computing background and ability to learn new software quickly.
- •Excellent written and verbal communication skills.
- •Strong organizational skills to manage multiple tasks.
- •Self-sufficient, whip-smart, and capable of making data-driven decisions.
- •Flexible with shift hours, including days, nights, and weekends.
- •Willing to be COVID-19 and flu vaccinated and complete HIPAA training.
Required skills
LinuxGitJiraConfluenceSlackHIPAA
Domain expertise
healthcare
Benefits & perks
Experience working with some of the leading experts in robotics, Potential to radically change the future of healthcare, Be part of a team environment, Free parking, Insurance including medical, dental, and vision, 401K
Tech stack
LinuxGitJiraConfluenceSlack
