Customer Success Manager - WE
BloomreachE-commerce Personalization company
United KingdomMid
Bain Capital Ventures
New Enterprise Associates
Lightspeed Venture Partners
J.P. Morgan
Goldman Sachs Asset Management
Sixth Street
Sales & Account Management
About the role
TL;DR
Manage client relationships and drive value for e-commerce businesses.
- •Bloomreach is seeking a Customer Success Manager for Western Europe to help top e-commerce businesses boost their performance by disseminating a data-driven approach to business management.
- •Key Responsibilities Build long-term relationships with clients and act as a trusted advisor.
- •Ensure the CDP Pillar delivers value to the client and aligns with their goals and strategy.
- •Educate clients on industry best practices and ensure win-win cooperation.
- •Help top e-commerce businesses boost their performance.
- •Requirements 2-3 years of B2B SaaS experience in online retail/e-commerce analytics or marketing.
- •In-depth knowledge of business trends and ability to understand client business models quickly.
- •Familiarity with emerging sectors like online analytics, BI, performance marketing, and data science.
- •Native fluency in English.
Required skills
Customer SuccessAccount ManagementB2B SalesCustomer ServiceMarket AnalysisSalesforceHubSpotCRMExcelGoogle Analytics
Nice-to-have skills
Product ManagementA/B TestingPerformance MarketingProduct Marketing
Domain expertise
ecommerceretailmartech
Benefits & perks
Stock Options, Company Performance Bonus, Employee Referral Bonus, Paid Time Off, Flexible Working Hours, Professional Education Budget, Employee Assistance Program, Calm Subscription, DisConnect Days, Extended Parental Leave
Tech stack
PythonJavaScriptSQLNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceFigmaPostmanREST APIExcelGoogle AnalyticsGA4WorkdayGreenhouseMarketoProduct ManagementAgileScrumKanbanUser ResearchA/B Testing