Support Engineering Student Assistant
Lenus eHealthFitness & company
København, DenmarkJunior
EQT Ventures
Denmark's Export and Investment Fund (EIFO)
Tais Clausen
Nikolaj Deichmann
2xN
Sagitta Ventures
About the role
TL;DR
Support coaches and clients with product-related questions and issues.
- •Join the health revolution! At Lenus we are fundamentally energized by our shared vision: making the world a healthier and happier place.
- •Could you see yourself working for a great purpose in a dynamic, global culture? Then we might be a great match.
- •Key Responsibilities Act as the first point of contact for coaches, clients, and colleagues with product-related questions.
- •Troubleshoot and reproduce issues, escalating to Engineering when needed.
- •Keep our knowledge base and documentation current and accurate.
- •Share feedback and insights to improve the coach and client experience.
- •Work closely with peers in Support, while building connections with Product and Customer Success teams.
- •Requirements A customer-first mindset: you enjoy helping people and solving problems.
- •Strong communication skills in both Danish and English (spoken and written) Curiosity for technology and eagerness to learn new tools.
- •A reliable and structured approach to work.
- •A collaborative spirit
- •you enjoy being part of a team.
Required skills
Customer Service
Nice-to-have skills
Technical LeadershipMentoring
Domain expertise
healthcare
Benefits & perks
Regular feedback check-ins with your leader, and mentoring to accelerate your growth, Insurance through Danica Pension, Sports and activities, like paddle tournaments, Football Club, Run & Dip, and much more!, Regular team gatherings and social events across all our offices, plus company-wide celebrations., Healthy daily snacks and fuel. Our offices are set up with fruits, snack bars, and a selection of drinks, Dog friendly office, A Macbook and other hardware to support you in your daily work