IT Support Engineer, Executive Support
AnthropicGenerative AI, company
San Francisco, United StatesSenior
GIC
Coatue
Google
Lightspeed Venture Partners
ICONIQ Capital
Amazon
About the role
TL;DR
Provide white-glove IT support for executives, ABPs, and the board.
- •We're standing up a dedicated executive support function within IT, and we're hiring the IT Support Engineer who will build it.
- •This role provides white-glove support for our executives, their administrative business partners, and our board.
- •Key Responsibilities Stand up the executive support intake channels and run it: monitor, respond, and follow through on every request from executives, ABPs, and board members Define the white-glove service model for discretion-sensitive asks and deliver to it, holding confidentiality under pressure Design the board-meeting AV support playbook with the AV pod, and provide AV support for executive rooms and board meetings, from setup and pre-checks through live triage Create exec-support runbooks and SLAs that keep the service consistent as it grows Build trusted relationships with ABPs and executive staff, and establish clear intake paths so leadership knows exactly where to go Requirements 7+ years of experience in IT support and 3+ years in executive support Experience standing up a service or program from scratch, such as an executive support desk, a VIP support function, or a white-glove service Experience supporting executives, their assistants, or a board to a white-glove standard A track record of handling sensitive requests with discretion, and the judgment to know what stays confidential without being told Strong hands-on IT support fundamentals: macOS-primary fleets, identity and access, SaaS troubleshooting, hardware lifecycle