Technical Success Manager
EverbridgeCritical Event company
San Diego, United StatesMid
Thoma Bravo
Operations & Strategy
About the role
TL;DR
Manage client deployments and technical success for Everbridge Control Center solutions.
- •Everbridge is seeking a Technical Success Manager (TSM) to support large Control Center clients.
- •The TSM will act as a client's business continuity team member during solution deployment and expansion, providing project management, technical consultancy, system design, configuration, and training.
- •Key Responsibilities Oversee deployment planning, solution adoption, and technical issue resolution to ensure positive customer experiences.
- •Establish client governance, conduct stakeholder meetings, and provide account reporting.
- •Develop and deliver continuous product education and awareness programs, including training sessions.
- •Troubleshoot customer concerns and ensure critical issues are documented and escalated.
- •Provide Critical Event Management support through reports, exercises, and best practices.
- •Requirements Security+ certification is required. 3+ years in a customer-facing support or consulting role with excellent communication skills.
- •Strong project management and technical/software skills.
- •Working knowledge of internet-hosted applications, highly available architectures, computer security, telephony, and networking.
- •Strong knowledge of database architectures, ideally Microsoft SQL Server.
Required skills
SQL ServerProject Management
Tech stack
SQL Server
