Customer Success Business Partner
LyricSupply Chain company
United States$180K - $230KSenior
Insight Partners
Primary Venture Partners
Permanent Capital Ventures
VMG Partners
PSP Partners
NewBuild Venture Capital
Sales & Account Management
About the role
TL;DR
Drive adoption, retention, and expansion for strategic enterprise accounts at Lyric.
- •Lyric is hiring a Customer Success Business Partner to drive adoption, retention, and expansion across strategic customer relationships.
- •Key Responsibilities Serve as the primary Customer Success contact for strategic enterprise accounts Lead quarterly business reviews, success planning sessions, and ongoing governance meetings Maintain and grow relationships across customer personas, from planners to senior executives Coordinate cross-functional delivery teams and align internal stakeholders with account goals Ensure value realization and communicate measurable outcomes from Lyric initiatives Requirements 10+ years of experience in Customer Success, Consulting, Supply Chain Operations, or Go-to-Market Strategy roles Deep knowledge of supply chain domains with the ability to engage in both technical and business-level discussions Excellent communication and relationship management skills across all levels of an organization Strong program and stakeholder management experience, including governance and QBR facilitation Highly adaptable, coachable, and comfortable navigating ambiguity in a dynamic environment Proven ability to identify, quantify, and communicate customer impact
Required skills
Customer SuccessProgram Management
Domain expertise
fintech
Benefits & perks
Equity