Operations Associate, TaxJar Support
StripePayments company
MexicoMid
Andreessen Horowitz
Sequoia Capital
Thrive Capital
Founders Fund
Peter Thiel
Elon Musk
Operations & Strategy
About the role
TL;DR
Troubleshoot user issues, analyze processes, and collaborate with teams to improve operations and user experience.
- •Stripe is seeking an Operations Associate to join their TaxJar Support team in Mexico.
- •This role involves troubleshooting user issues, analyzing processes to improve scalability and user experience, and collaborating with other Stripe teams.
- •Key Responsibilities Troubleshoot and solve external user issues.
- •Analyze processes and instigate changes to scale operations and improve user experience.
- •Collaborate with other Stripe teams to improve product offerings and messaging.
- •Gain insights into how businesses scale and operate on Stripe.
- •Contribute to building a new team and operational culture.
- •Requirements User-first mindset and passion for solving difficult problems.
- •Excellent communication skills, both written and verbal.
- •Strong analytical thinking and problem-solving abilities.
- •Enjoy learning about technical products and processes.
- •Organized self-starter with a passion for finding solutions.
Nice-to-have skills
Customer Service
Domain expertise
fintech
