Member Support Associate Temp Bilingual
Twin HealthPrecision Health company
United StatesMid
Iconiq Capital
Maj Invest
G9 Ventures
Temasek Holdings
Able Partners
Benchmark Capital Holdings
Operations & Strategy
About the role
TL;DR
Provide bilingual member support and troubleshooting for Twin Health members.
- •As an L1 Member Support Associate, you will work directly with members via video, phone, and messaging channels.
- •You will conduct Sensor Activation visits, troubleshoot in real time, and guide members through their Twin journey.
- •Key Responsibilities Conduct Sensor Activation visits Troubleshoot issues in real time Guide members through critical moments in their Twin journey Operate in a structured, queue-based environment Deliver high-quality support at scale Requirements Professionalism and empathy Attention to detail Ability to thrive in a fast-paced environment Bilingual in English and Spanish Strong communication skills
Required skills
Customer Service
Domain expertise
healthcare