Learning Customer Success Manager
LumAppsEnterprise Software company
Paris, FranceManager
Sales & Account Management
About the role
TL;DR
Manage a portfolio of SMB customers, driving adoption, retention, and satisfaction.
- •As a Customer Success Manager in LumApps' Learning team, you will manage a portfolio of SMB customers using the Teach on Mars solution.
- •You'll focus on driving adoption, retention, and customer satisfaction.
- •Key Responsibilities Manage a large portfolio of accounts, focusing on adoption, retention, expansion, and satisfaction.
- •Partner with customers to understand their strategic goals and build success plans.
- •Provide coaching and best practices to improve adoption and expand usage.
- •Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations.
- •Requirements French native and English bilingual proficiency.
- •Solution-oriented mindset, highly-organized, and structured approach.
- •Strong relationship-building and consulting skills.
- •Ability to manage a customer portfolio and prioritize time effectively.
- •Experience in Customer Success, Consulting, Project Management, or Account Management in a SaaS context is a plus.
Required skills
Customer SuccessAccount ManagementPresentation SkillsProject Management
Nice-to-have skills
Change Management
Domain expertise
edtechproductivity
Benefits & perks
Hybrid work model, RTT days, Meal vouchers, Yoga classes, Supportive parental leave, Health insurance, Afterworks, team celebrations & seasonal parties, Equipment of your choice, French & English lessons, Access to Leeto CSE
Tech stack
Google Cloud