Customer Success Manager
EasygeneratorE-learning Authoring company
RemoteMid
Sales & Account Management
About the role
TL;DR
Manage customer accounts to ensure satisfaction, retention, and growth.
- •Join Easygenerator as a Customer Success Manager and help customers unlock the full value of e-learning.
- •You will build trustful relationships with customers and drive retention, expansion, and advocacy.
- •Key Responsibilities Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
- •Build and sustain strong relationships with key stakeholders, acting as a trusted advisor.
- •Assess account health scores and proactively take action to improve them.
- •Identify potential risks within accounts early and lead mitigation plans.
- •Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions.
- •Requirements A bachelor's degree or higher. 2–3 years of Customer Success or key account management experience.
- •Excellent written and spoken English.
- •A commercial mindset and passion for negotiating strong outcomes.
- •A customer-oriented approach.
Required skills
Customer SuccessAccount Management
Domain expertise
edtechhrtech