GCS Executive Customer Care Supervisor
StubHubOnline Ticket company
Atlanta, United States$65,000 - $65,000 USDManager
Bessemer Venture Partners
Allen & Company
Madrone Capital Partners
WestCap
Staenberg Venture Partners
Operations & Strategy
About the role
TL;DR
Supervise customer care team, resolve escalations, and drive operational excellence.
- •StubHub is seeking an Executive Customer Care Supervisor to lead and empower its global customer care team.
- •This role is responsible for delivering operational excellence, elevating the customer experience, and driving team performance across multiple markets.
- •Key Responsibilities Lead, mentor, and coach a high-performing team of customer care representatives.
- •Monitor and analyze team metrics, including customer satisfaction and service-level agreements.
- •Resolve escalated customer issues with a focus on timely resolution and customer satisfaction.
- •Partner with cross-functional teams to optimize processes and enhance the customer journey.
- •Foster a culture of accountability, collaboration, and continuous development.
- •Requirements 3+ years of experience in customer service or a related field. 1+ years of supervisory or leadership experience in customer service.
- •Strong verbal and written communication skills.
- •Proficiency in Microsoft Office and CRM systems.
- •Ability to multitask, prioritize, and perform in a performance-driven culture.
Required skills
Customer Service
Nice-to-have skills
ExcelPowerPoint
Domain expertise
travel
Benefits & perks
401k, Health Insurance, Vision Insurance, Dental Insurance, Paid Time Off
Tech stack
PythonJavaScriptNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceSlackExcelPowerPoint
