Customer Experience Advocate
Jerry.aiInsurance Comparison company
Orlando, United StatesMid
Goodwater Capital
TriplePoint Capital
Park West Asset Management
Highland Capital Partners
Plug And Play Ventures
Bow Capital
Operations & StrategyNew
About the role
TL;DR
Customer Experience Advocate for an insurance tech startup, handling sales and service inquiries.
- •This role is about helping customers manage their car and home assets with warmth and speed, revolutionizing the insurance experience.
- •You'll be a key part of a fast-paced, high-energy, team-oriented, and fully remote environment.
- •Key Responsibilities Provide exceptional customer service by anticipating needs and offering solutions.
- •Answer inbound calls for auto, home, and motorcycle insurance shopping and policy changes.
- •Develop deep product knowledge to match customers with the right insurance coverage.
- •Solve problems to remove barriers for customers seeking the right coverage.
- •Process service requests for vehicles, drivers, lienholders, and policy documents.
- •Requirements Genuinely friendly and positive attitude with a willingness to work as a team.
- •Strong work ethic and problem-solving skills.
- •Strong communication skills.
- •Prior work experience in customer service, sales, or hospitality is a plus, but not required.
Required skills
Customer ServiceSales
Domain expertise
insurtech
Benefits & perks
Medical insurance, Dental insurance, Vision insurance, 401K match, Paid vacation time, Stock options, Flexible scheduling, Work equipment provided, P&C insurance license sponsorship
Tech stack
PythonJavaScriptNode.jsReactAWSDockerKubernetesGitLinuxJiraSlack