Digital Customer Success Specialist - DACH Focus
LumAppsEnterprise Software company
Krakow, PolandMid
Sales & Account Management
About the role
TL;DR
Execute digital customer success strategies for DACH region SMBs, leveraging automation and data.
- •LumApps is seeking a Digital Customer Success Specialist for the DACH region to join their Global Scale Team.
- •This role focuses on a digital-first, data-driven approach to manage a large pool of SMB customers.
- •Key Responsibilities Execute regional retention strategies and "Defense Playbooks" for the DACH market.
- •Run and refine data-driven playbooks using customer health indicators in Planhat.
- •Handle customer inquiries via Zendesk, collaborating with an AI CSM Scale Agent.
- •Identify and qualify expansion and cross-sell opportunities across the global Scale portfolio.
- •Deliver 1-to-many touchpoints through webinars and automated campaigns.
- •Requirements 1-3 years of experience in Customer Success, Customer Support, or CS Operations in B2B SaaS.
- •Native or Bilingual proficiency in German and fluent English.
- •Strong execution and process mindset with a data-driven approach.
- •Comfortable with SaaS tools like Planhat, Zendesk, and Pendo.
- •Clear communication skills, confident in hosting online webinars.
Required skills
Customer SuccessCustomer ServiceB2B Sales
Benefits & perks
Hybrid work model, 26 days of paid annual leave, Private medical insurance, Creative allowance & professional development support, Top-tier equipment setup, Active team social life