Manager of Customer Support
CodeRabbitAI Code company
London, United KingdomManager
Scale Venture Partners
NVentures
CRV
Harmony Partners
Flex Capital
Engineering Capital
Operations & Strategy
About the role
TL;DR
Lead and manage the EMEA Customer Support team at CodeRabbit.
- •Lead the EMEA Customer Support team, ensuring customers get the most from our AI-powered code review platform.
- •Key Responsibilities Recruit and manage Level 1 and Level 2 support teams Mentor team members through training and coaching Build and own customer support systems, processes, and interactions Work directly with customers to troubleshoot and resolve complex technical issues Educate customers on best practices to maximize value with our products Requirements At least 3 years of experience managing technical support teams At least 10 years of overall experience in technical support or customer-facing roles Excellent written and verbal communication skills Customer Obsession: a passion to deliver a high-quality customer experience Deep experience with modern ticketing and customer support systems
Required skills
Customer Service
Domain expertise
ai
Benefits & perks
Competitive salary, equity, benefits