Customer Success - DACH
ElevenLabsAI Audio company
GermanySenior
Andreessen Horowitz
Sequoia Capital
Credo Ventures
Concept Ventures
Nat Friedman
Daniel Gross
Sales & Account Management
About the role
TL;DR
Drive customer success and revenue growth for AI products in the DACH region.
- •This role involves owning technical depth and commercial outcomes for key customers in the DACH region, bridging product, engineering, and revenue.
- •You will proactively identify customer issues, inspire new use cases, and manage solutions end-to-end, driving revenue retention and growth.
- •Key Responsibilities Manage onboarding, enablement, and growth across ElevenLabs' platform, speech models, creative tools, and Agents.
- •Advise customers on production deployment, analyzing usage and performance data to ensure smooth adoption.
- •Own commercial outcomes for a defined book of business, including renewals, upsells, and cross-sells.
- •Collaborate with Sales, Engineering, and CS leadership to translate technical wins into revenue.
- •Requirements 5+ years of Customer Success, Account Management, or Technical Account Management experience in DACH for B2B SaaS, Developer Tools, or AI/ML products.
- •Proven experience managing a defined Book of Business and driving revenue outcomes.
- •Fluent in German and English, with strong knowledge of the DACH market and cultural nuances.
- •Familiarity with building and deploying AI agents, API Integrations, and SDKs.
Domain expertise
developer-toolsai
Benefits & perks
Innovative culture, Growth paths, Learning & development stipend, Social travel stipend, Annual company offsite, Co-working stipend