Customer Success Manager - Pacific Time
WebflowNo-code Development company
United States$130,000 - $175,000Mid
Y Combinator
Accel
CapitalG
Khosla Ventures
Silversmith Capital Partners
Draper Associates
Sales & Account Management
About the role
TL;DR
Manage strategic enterprise accounts, drive adoption, and ensure customer success with Webflow's platform.
- •{"about_the_role": "Webflow's Customer Success team partners with high-impact Enterprise customers to ensure successful launches, rapid adaptation, and full value realization from their AI-native website experience platform.
- •This role is crucial for driving customer strategy, unblocking teams, and connecting them with Webflow experts.", "key_responsibilities": ["Build strong relationships with customer teams and stakeholders, becoming a trusted advisor.", "Understand customer goals and workflows to guide them towards successful outcomes with Webflow.", "Support account strategy by driving adoption, implementing best practices, and managing success plans.", "Collaborate with Account Executives and Solutions Engineers for smooth onboarding and feature adoption.", "Conduct check-ins and business reviews to highlight progress, resolve issues, and identify growth opportunities.", "Own the renewal process for your book of business to protect and grow recurring revenue.", "Provide customer insights to improve product, processes, and the overall Enterprise experience."], "requirements": ["3+ years of experience in Customer Success, Account Management, or a client-facing SaaS role.", "Familiarity with the marketing and digital experience landscape (CMS, martech/analytics, SEO, campaign workflows).", "Proven ability to manage a book of accounts, balance priorities, and respond to customer needs.", "Strong organizational and project management skills.", "High technical aptitude for learning and navigating complex technical products and web technologies.", "Track record of owning renewals and/or contributing to expansion revenue, with comfort operating against commercial targets like NRR."]}
Required skills
Customer SuccessAccount ManagementSalesforceHubSpotCRMProject ManagementNegotiationB2B SalesSEO
Nice-to-have skills
Product ManagementAgileScrumCustomer OnboardingImplementation ManagementGrowth MarketingProduct MarketingMarket Analysis
Domain expertise
martechdeveloper-tools
Benefits & perks
Equity, Health insurance, Dental insurance, Vision insurance, Paid parental leave, Retirement plan, 401(k) matching, Wellness stipend, Remote work, Flexible vacation, Paid holidays, Sabbatical program, Mental health resources, Company bonus
Tech stack
Node.jsJavaScriptPythonReactVue.jsAngularNext.jsSvelteHTMLCSSTailwindReduxGraphQLjQueryBootstrapSassMaterial UIChakra UIWebpackViteAWSGoogle CloudAzureTerraformCloudFormationPulumiAWS LambdaEC2S3RDS