AI Customer Strategy Lead
Broccoli AIAI & company
San Francisco, United StatesLead
Khosla Ventures
Y Combinator
Collaborative Fund
WorldQuant Ventures
Operations & Strategy
About the role
TL;DR
Lead customer onboarding and value realization for AI solutions in home services.
- •Broccoli AI is building the AI operating system for home service businesses.
- •We are hiring an AI Customer Strategy Lead to get customers live on our platform and ensure it delivers real value.
- •Key Responsibilities Own the rollout from signed contract to fully live on the platform.
- •Understand customer businesses and configure the platform to fit their workflows.
- •Drive adoption and quantify customer impact in hard numbers (ROI, revenue, savings).
- •Manage a portfolio of multiple customer rollouts simultaneously.
- •Partner with forward-deployed engineers on technical builds while owning customer relationships and outcomes.
- •Requirements 4-8+ years in implementation, onboarding, or deployment at a high-growth software or ops-heavy company.
- •Proven track record of getting customers live and adopted, ideally across a portfolio.
- •Customer obsession and comfort working with data to demonstrate impact.
- •Strong presence with both senior leaders and frontline operators.
- •AI-native mindset and excitement to work in person 5 days a week in San Francisco.
Required skills
Customer OnboardingImplementation ManagementProduct ManagementPythonJavaScript
Nice-to-have skills
OpenAI APIAnthropic APIGemini APILangChainProject Management
Domain expertise
aiproductivity
Tech stack
OpenAI APIAnthropic APIGemini APILangChainPythonJavaScript