Customer Care and Payment Support Advocate
TalaLending company
VietnamMid
PayPal Ventures
IVP
Revolution Growth
Upstart
Stellar Development Foundation
Lowercase Capital
Operations & Strategy
About the role
TL;DR
Support customers with inquiries and repayment assistance, building trust and understanding.
- •As a Customer Care Advocate, you will play a vital role in supporting customers throughout their journey from inquiries and service requests to repayment assistance.
- •You will represent Tala with empathy, professionalism, and care, ensuring every interaction helps build trust, understanding, and long-term relationships.
- •Key Responsibilities Provide support and resolve customer inquiries via phone, Zalo, email, and web forms.
- •Engage in phone conversations with customers to understand their issues, providing guidance and consultation.
- •Communicate with empathy, professionalism, and positivity.
- •Contribute feedback and propose solutions to enhance the overall customer experience.
- •Requirements Passion for customer service and consultation, and enjoyment in helping others.
- •Strong communication, negotiation, and problem-solving skills, remaining patient and tactful.
- •At least 1 year of experience in customer service, consulting, call centers, or collections.
- •Associate’s Degree or higher (Bachelor’s Degree preferred).
Domain expertise
fintech
