Lead Product Manager - Conversational Banking
N26Mobile Banking company
Berlin, GermanyLead
Coatue Management
Dragoneer Investment Group
Tencent
Valar Ventures
Third Point Ventures
Allianz X
Product
About the role
TL;DR
Lead Product Manager for Conversational Banking, focusing on AI-driven autonomous issue resolution.
- •Own the Conversational Banking product at N26, focusing on scaling support through AI-driven solutions.
- •The goal is to make banking a non-event by resolving most client issues autonomously before human intervention.
- •Key Responsibilities Own a specific capability area within Conversational Banking, including roadmap and delivery.
- •Lead discovery using client voice and operational data to define problem statements.
- •Collaborate with engineering and AI teams to develop agentic capabilities for autonomous resolution.
- •Define and track key metrics to measure resolution outcomes and quality.
- •Ensure compliance, auditability, and client protection are built into every capability.
- •Requirements 3+ years in product management with end-to-end ownership of a shipped product.
- •Experience with AI-powered, conversational, or automation products, or understanding of LLM systems.
- •Strong analytical fluency and comfort working with data.
- •Excellent communication skills for executive and engineering audiences.
- •Bias for evidence over opinion and comfort with ambiguity.
Required skills
Product ManagementLLMsNLPRoadmappingCustomer DiscoveryProduct Analytics
Nice-to-have skills
Customer Service
Domain expertise
fintech
Tech stack
LLMsNLP