Customer Solutions Specialist
EarninEarned Wage company
Remote$86,000 - $106,000Mid
Andreessen Horowitz
Ribbit Capital
Spark Capital
Felicis Ventures
DST Global
March Capital
Operations & Strategy
About the role
TL;DR
Leads end-to-end implementation of new payroll bureau clients for EarnIn Payroll.
- •EarnIn is seeking a Customer Solutions Specialist to lead the end-to-end implementation of new payroll bureau clients licensing the EarnIn Payroll product suite.
- •This role owns the full implementation lifecycle from initial system configuration through data migration, training, and go-live support and acts as a trusted advisor to bureau partners throughout their onboarding and beyond.
- •Key Responsibilities Lead full-cycle implementations for new payroll bureau clients licensing EarnIn Payroll, from kickoff through go-live.
- •Configure the EarnIn Payroll platform to meet each bureau’s specific business rules, workflows, and client requirements.
- •Manage data migration activities, including extracting, mapping, validating, and importing legacy payroll data with a high degree of accuracy.
- •Deliver training programs and documentation for bureau administrators and end users.
- •Provide hands-on consulting to bureaus on payroll configuration best practices, compliance considerations, and system optimization.
- •Requirements 5+ years of experience in the payroll or HCM industry, including hands-on system implementation, configuration, or consulting.
- •Proven experience managing full-cycle software implementations, ideally for B2B/SaaS platforms.
- •Strong understanding of payroll processes, tax compliance, and payroll data structures (earnings, deductions, garnishments, etc.).
- •Experience with payroll data migration, including data mapping and validation.
- •Excellent project management skills, with the ability to manage multiple concurrent implementations.
Required skills
Project ManagementImplementation ManagementPayrollSQLJiraConfluence
Nice-to-have skills
Product ManagementAWSGoogle CloudAzureTerraformDockerKubernetesCI/CD
Domain expertise
fintechhrtech
Benefits & perks
equity, benefits
Tech stack
PythonJavaScriptSQLNode.jsReactAWSGoogle CloudAzureTerraformDockerKubernetesCI/CDJiraConfluenceGitLinuxREST API