Customer Experience Associate
BenepassBenefits Administration company
Chandler, United StatesMid
Centana Growth Partners
FoW Partners
Portage Ventures
Threshold Ventures
Modern Venture Partners
Operator Partners
Operations & Strategy
About the role
TL;DR
Provide exceptional customer support across multiple channels, ensuring timely and accurate resolutions.
- •As a Customer Experience Associate at Benepass, you will be a critical member of the Customer Experience organization, supporting members across chat, phone, and email.
- •You will ensure every interaction is timely, accurate, and empathetic in a fast-paced, metrics-driven support environment.
- •Key Responsibilities Deliver exceptional customer support across chat, phone, and email.
- •Confidently manage multiple live chat conversations simultaneously.
- •Meet and consistently perform against established hourly productivity expectations, SLAs, and quality metrics.
- •Self-serve by researching and resolving customer issues independently using available tools and documentation.
- •Identify recurring customer trends and opportunities for process improvements.
- •Requirements 2+ years of experience in a customer-facing support role.
- •Must be able to work a hybrid schedule, including required in-office days at our Chandler, Arizona office.
- •Hands-on experience supporting customers across phone, chat, and email channels.
- •Experience handling multiple concurrent live chat conversations.
- •Strong verbal and written communication skills.
Required skills
Customer ServiceSalesforceSlack
Domain expertise
fintechhrtech
Benefits & perks
Equity, Health insurance, Dental insurance, Vision insurance, WFH setup, Learning & Development Benefit, Cell phone + internet stipend, Wellness stipend, Co-working and Commuter Benefit, Team onsites, Flexible PTO
Tech stack
SalesforceSlack