Robotics Customer Success Specialist
MaticConsumer Robotics company
Menlo Park, United StatesMid
Nat Friedman
John Collison
Patrick Collison
Daniel Gross
Matt Rogers
Jack Dorsey
Sales & Account Management
About the role
TL;DR
Help drive Customer Success end-to-end for Matic's robotics customers.
- •Matic is approaching 10,000 customers and scaling fast.
- •We're looking for a Robotics Customer Success Specialist to help with our post-purchase customer journey and take our Customer Success function to world-class.
- •Key Responsibilities Deliver a Three-Michelin-Star Customer Experience Deepen Customer Relationships and Drive Growth Build deep, personal relationships with customers Track and act on the metrics that matter: retention, NPS, activation rates Build referral and advocacy programs Requirements Help drive Customer Success end-to-end: onboarding, activation, engagement, retention, loyalty, and advocacy Work alongside a growing team across customer success and support Be in the queue yourself.
- •Answering tickets isn't just part of the job, it's the most important part Because you're personally up close to the customer, you'll see patterns that no dashboard can surface
Required skills
Customer ServiceCustomer Success
Domain expertise
ai