Customer Support Consultant - France
SendcloudE-commerce Shipping company
Eindhoven, Netherlands€2,800 gross monthlyMid
SoftBank Vision Fund 2
L Catterton
HPE Growth
BOM
TIIN Capital
Earlybird
Operations & Strategy
About the role
TL;DR
Provide end-to-end customer support for French e-commerce merchants.
- •As a Customer Support Consultant for Sendcloud's French market, you will be a guide and coach for B2B e-commerce customers, helping them navigate software, shipping logistics, and financial matters.
- •You'll empower customers to make confident decisions and have opportunities to grow into process optimization, product knowledge, or training and quality assurance.
- •Key Responsibilities Own the end-to-end support experience for French-speaking merchants across calls, chats, and tickets.
- •Empower customers to become self-sufficient rather than just providing one-off fixes.
- •Identify patterns in support interactions to help shape world-class customer experiences.
- •Propose improvements to processes or products based on support interactions.
- •Requirements Full professional proficiency in English and French, speaking and writing.
- •Comfortable working full-time, 40 hours per week, Monday to Friday, 8:45 to 17:30.
- •Based in the Netherlands.
- •Strong communication skills and the ability to think on your feet.
- •Positivity, energy, and a proactive approach to challenges.
Nice-to-have skills
Customer Service
Domain expertise
ecommercelogistics
Benefits & perks
28 days of paid vacations per year, Extra day off on your birthday, Swap public holidays for meaningful ones, 4 weeks fully paid sabbatical every 3 years, Flexible hybrid model (2–3 days/week in office), €500 home office budget, Company gym, Free lunch every Monday, Fresh fruit, Barista coffee, Monthly commuting allowance, Pension scheme, Employee discount programs, Dog-friendly office, After-hours drinks at the Sendcloud Bar, €2,000 learning budget, Courses, certifications & conferences, Growth in an international team