Customer Success Manager
AssembledWorkforce Management company
San Francisco, United StatesMid
New Enterprise Associates
Emergence Capital
SignalFire
Salesforce Ventures
Basis Set Ventures
Stripe
Sales & Account Management
About the role
TL;DR
Manage customer relationships, drive value, and ensure customer success with Assembled's platform.
- •Assembled is seeking a Customer Success Manager to join their team.
- •This role will focus on working with a growing customer base to deliver clear value, retain and renew customers, and unlock growth opportunities.
- •Key Responsibilities Manage a portfolio of customers to achieve their goals on Assembled and drive business outcomes.
- •Project-manage customer initiatives with internal & external stakeholders.
- •Proactively monitor and manage customer health, identifying risks and creating success plans.
- •Drive customer renewals and mitigate churn.
- •Identify and execute on areas of growth and expansion within the customer portfolio.
- •Requirements Ability to build and manage relationships with a wide range of constituents, including C-level executives.
- •Grit, determination, and tenacity to push through roadblocks in unstructured environments.
- •Proven track record of getting things done and juggling competing priorities.
- •Ability to think strategically while also being detail-oriented.
- •Willingness and ability to travel to meet with customers in person.
Required skills
Customer SuccessAccount ManagementProject ManagementBusiness Operations
Domain expertise
productivity
Tech stack
NotionSlack