Customer Experience Team Lead
Slice GlobalEquity Management company
SkopjeLead
Insight Partners
Fenwick
Cooley LLP
TLV Partners
R-Squared Ventures
Jibe Ventures
Operations & Strategy
About the role
TL;DR
Lead a customer experience team to support restaurant partners and their customers.
- •Lead a customer experience team to support restaurant partners and their customers through inbound and outbound phone interactions, ensuring accurate and timely order transmission.
- •Key Responsibilities Lead a pod to confidently handle inbound calls and process orders.
- •Use internal systems to ensure accurate and timely order transmission to partners.
- •Drive the team to exceed performance targets while providing exceptional service.
- •Support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.
- •Requirements 3+ years experience in an Account Management, Customer Support or Customer Success role.
- •Excellent English verbal and written communication skills, minimum B2 level.
- •Comfort using ticketing systems, CRMs, and basic spreadsheets.
- •Ability to stay calm, empathetic, and effective in a high-paced contact center environment.
- •Ability to multitask and handle competing priorities during peak periods.
Required skills
Account ManagementCustomer SuccessExcel
Benefits & perks
Pizza Fridays, Wellbeing Program, Private Health Insurance, Learning and Development Program
Tech stack
Excel