Account Management and Crypto Associate
Coins.phCryptocurrency Exchange company
Taguig CityMid
Ribbit Capital
Innovation Endeavors
Old Fashion Research
Joffre Capital
Naspers
BEENEXT
Sales & Account Management
About the role
TL;DR
Handle complex customer concerns related to crypto transactions and account issues.
- •Serve as a primary escalation point for complex customer concerns related to crypto transactions, account issues, platform usage, and other related inquiries.
- •Key Responsibilities Serve as a primary escalation point for complex customer concerns related to crypto transactions, account issues, platform usage, and other related inquiries handled through the ticketing system.
- •Work closely with cross-functional teams such as Compliance, Risk, Product, and Engineering to investigate and resolve customer issues efficiently.
- •Oversee and support the handling of daily customer inquiries, ensuring responses are accurate, professional, empathetic, and aligned with company policies.
- •Requirements 1-2 years of experience in customer support, account management, or crypto/financial operations.
- •Bachelor's degree in any field.
- •Strong analytical skills and working knowledge of Google Suite programs.
Required skills
Customer Service
Nice-to-have skills
Technical LeadershipMentoring
Domain expertise
cryptofintech