Customer Success Specialist
LevitateRelationship Marketing, company
Raleigh, United StatesMid
Harbert Growth Partners
Bull City Venture Partners
Northwestern Mutual Future Ventures
Duke Capital Partners
Sales & Account Management
About the role
TL;DR
Manage customer journey from onboarding to renewal, ensuring satisfaction and engagement.
- •Levitate is seeking a Customer Success Specialist to manage the full customer journey from onboarding to renewal.
- •You will be responsible for managing customer accounts and ensuring their needs are met efficiently.
- •Key Responsibilities Serve as the main point of contact to develop and maintain relationships with customers.
- •Provide onboarding and training to new customers to assist them in reaching their goals.
- •Maintain customer satisfaction and hit monthly retention goals.
- •Ensure customers get fast time-to-value and are engaged with the product.
- •Collaborate with cross-functional teams to resolve customer issues.
- •Requirements Organizational and process skills are essential.
- •Excellent communication and interpersonal skills.
- •Experience in a customer-facing role is preferred.
- •Be a problem solver and advocate for clients.
- •Ability to work independently and as part of a team.
Required skills
Customer SuccessProject ManagementCustomer Onboarding
Nice-to-have skills
Implementation Management
Benefits & perks
Daily catered lunches, Diverse snack offerings, Employee-led groups, Opportunities to volunteer, Flexible PTO, Paid parental leave, Healthy lifestyle reimbursement, 401(k) matching, HSA/FSA, Dental coverage, Vision coverage, Mental health coverage, Culture Crew programs, Emerging Leader programs