Principal Product Manager - Conversational AI
HopperAI Solutions company
Montreal, CanadaLead
Y Combinator
Product
About the role
TL;DR
Owns the conversational AI agent roadmap, design, and partner experience.
- •As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers.
- •This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly.
- •Key Responsibilities Own the roadmap for the customer-facing conversational agent across chat and voice.
- •Engage enterprise partners through discovery, requirement shaping, and launch decisions.
- •Drive design daily, working hands-on in Figma to produce flows and wireframes.
- •Define and defend quality bars with the evaluation team.
- •Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases.
- •Requirements 8+ years of product management experience, with conversational AI or customer experience automation strongly preferred.
- •Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma.
- •Ability to write enough code to get a prototype working without waiting on an engineer.
- •Hands-on front-end experience, able to engage engineers credibly.
- •Deep partner-facing experience with enterprise clients.
Required skills
Product ManagementLLMsFigmaNLPProduct StrategyGo-to-MarketFeature PrioritizationCustomer DiscoveryWireframingPrototyping
Nice-to-have skills
PythonJavaScript
Domain expertise
travelai
Benefits & perks
Competitive salary, Pre-IPO equity, Group insurance plan, Life insurance, Short term disability coverage, Long term disability coverage, HSA, Telemedicine services, RRSP plan, Generous parental leave, Unlimited PTO, Travel stipend, Co-working space access, Work-from-home stipend
Tech stack
FigmaPythonJavaScriptLLMsNLP