IT Support Engineer
StripePayments company
Dublin, IrelandMid
Andreessen Horowitz
Sequoia Capital
Thrive Capital
Founders Fund
Peter Thiel
Elon Musk
About the role
TL;DR
Provide technical assistance and support for computer systems, hardware, and software.
- •Stripe is seeking a Tier 1 Support Engineer to join the MXC CorpTech Services team.
- •This role provides in-person, thoughtful, and individualized support for all Stripes, ensuring the successful operation of critical business systems.
- •Key Responsibilities Provide technical assistance and support for computer systems, software, and hardware.
- •Respond to queries in person, via email, Slack, or ticketing system.
- •Support and maintain critical SaaS tools like Google Workspace, Slack, and Zoom.
- •Troubleshoot Stripe-provided hardware including macOS, Chrome OS, and iOS devices.
- •Facilitate laptop provisioning for new hires and fleet upgrades.
- •Requirements 2+ years of experience in IT HelpDesk.
- •Strong working knowledge of Apple systems and software.
- •Proficiency with Google Workspace, Slack, Zoom, JIRA, and Confluence.
- •Understanding of script execution and troubleshooting (e.g., Ruby, Bash, Python).
- •Working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF).
Required skills
SlackJiraConfluenceBashPythonRubyChef
Nice-to-have skills
iOS
Tech stack
iOSSlackJiraConfluenceBashPythonRubyChef
