Technical Support Engineer
SaviyntIdentity Governance company
United KingdomMid
Insight Partners
Tiger Global Management
Goldman Sachs
Accel-KKR
NTT DATA
Morgan Stanley
Software Engineering
About the role
TL;DR
Provide technical support for Saviynt's IAM platform, resolving issues and communicating with stakeholders.
- •Saviynt is an AI-powered identity platform managing access to applications, data, and business processes.
- •This role supports UK Government projects and requires Security Check SC level clearance.
- •Key Responsibilities Communicate with end users and business stakeholders to explain reported issues, impact, and recommended solutions Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA) Publish knowledge articles for incidents and service requests; create and maintain technical documentation and standard operating procedures (SOPs) Requirements Strong domain expertise in Identity and Access Management (IAM) Hands-on experience configuring and deploying IAM tools such as Saviynt, SailPoint, Oracle Identity Manager (OIM), or IBM ISIM Experience invoking REST/SOAP web services using tools like Postman
Required skills
SQLPythonJavaScriptLinuxPostman
Domain expertise
cybersecurity
Tech stack
PostmanSQLJavaScriptPythonLinux