Customer Success Analyst
Influ2Account-Based Marketing company
UkraineMid
Rally Ventures
One Way Ventures
VentureFriends
TIMEquity
MA7 Ventures
u.ventures
Sales & Account Management
About the role
TL;DR
Analyze customer data to drive performance and craft ROI stories.
- •As a Customer Success Analyst at Influ2, you'll be a liaison between Customer Success and Business Analysis teams to elevate customer performance through sharp data analytics.
- •You'll dive deep into customer strategies and performance to craft compelling ROI stories and deliver targeted reports.
- •Key Responsibilities Understand customer strategy and evaluate how it integrates with Influ2 product offerings.
- •Measure and analyze ROI and other critical data points against client strategy.
- •Create compelling data narratives and identify opportunities for performance enhancement.
- •Monitor account health, identify risks, and suggest mitigation strategies.
- •Partner with Customer Success Managers across time zones to align goals and share insights.
- •Requirements 2+ years of experience in a related analytical role.
- •Advanced knowledge of Excel/Google Sheets.
- •Understanding of common BI tools and reporting concepts.
- •Basic understanding of SQL for querying and analyzing data.
- •Upper-Intermediate English is essential.
Required skills
ExcelSQL
Nice-to-have skills
LookerLooker StudioSalesforceHubSpotPython
Benefits & perks
Remote work flexibility, Unlimited Vacation policy, Generous Parental Leave, Health package
Tech stack
ExcelLookerLooker StudioSQLSalesforceHubSpotPython