Senior Product Specialist (SaaS Implementation and Onboarding)
ZenotiWellness & company
Hyderabad, IndiaSenior
TPG
Tiger Global Management
Accel
Norwest Venture Partners
Advent International
Steadview Capital
Product
About the role
TL;DR
Support customer onboarding and drive product adoption for AI products.
- •We are seeking an experienced Product Specialist with a proven background in the SaaS industry to support customer onboarding, drive product adoption, and deliver measurable value through our AI product suite.
- •Key Responsibilities Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products.
- •Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows.
- •Monitor product usage and proactively identify opportunities to increase adoption.
- •Partner with Product, Engineering, and Support teams to escalate and resolve customer issues.
- •Track and analyze customer health, adoption, and engagement metrics.
- •Requirements 3-6 years of hands-on experience in SaaS, preferably in a Product Specialist, or Solutions Architect, Business Consultant role.
- •Strong understanding of customer onboarding, engagement, and adoption frameworks.
- •Prior hands-on exposure to AI or data-driven products is required.
- •Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
- •Ability to manage and work across multiple projects.
- •Experience working with remote teams across different time zones.
Required skills
Customer Onboarding
Nice-to-have skills
Customer SuccessProduct StrategyGo-to-MarketFeature PrioritizationCustomer Discovery
Benefits & perks
Medical coverage, Regular yoga, meditation, breathwork, stress management sessions, Social activities, Community initiatives
Tech stack
JiraConfluence