Technical Support Engineer
YugabyteDatabase Software company
IndiaMid
Lightspeed Venture Partners
Sapphire Ventures
Meritech Capital
8VC
Dell Technologies Capital
Alkeon Capital
Software Engineering
About the role
TL;DR
Provide technical assistance to customers using YugabyteDB.
- •We are seeking a Technical Support Engineer to join our Customer Support organization.
- •The role involves providing technical assistance to customers using YugabyteDB.
- •Key Responsibilities Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
- •Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
- •Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
- •Requirements 3-5 years of industry experience in a technical role.
- •Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
- •Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
Required skills
LinuxPythonBashJava
Tech stack
LinuxPythonBashJava