Dispute Analyst
xAIGenerative AI company
Bastrop, United StatesMid
Valor Equity Partners
Andreessen Horowitz
Sequoia Capital
Vy Capital
Fidelity Management & Research Company
Prince Alwaleed Bin Talal
Operations & Strategy
About the role
TL;DR
Investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels.
- •SpaceXAI's Money seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels.
- •Key Responsibilities Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions, ensuring compliance with internal policies and regulatory standards.
- •Validate chargeback rights and ensure required documentation is complete before initiating a dispute with networks or processors.
- •Manage and track the issuance of provisional credits, ensuring adherence to Regulation E timeframes and NACHA rules for ACH claims.
- •Requirements 3+ years of experience handling disputes involving debit or credit card transactions.
- •Strong working knowledge of Regulation E (Electronic Fund Transfers Act), NACHA rules, and card network chargeback guidelines (Visa, Mastercard).
- •Excellent written communication skills with the ability to draft clear, accurate, and compliant case notes and customer responses.
Required skills
Customer Service
Domain expertise
fintech