Director of Product, Customer Experience
VoltusVirtual Power company
RemoteDirector
Activate Capital
NGP Energy Technology Partners
Prelude Ventures
Ajax Strategies
Equinor Ventures
Belfer Management
Product
About the role
TL;DR
Lead product strategy and execution for customer experience in energy markets.
- •Voltus is seeking an exceptional Director of Product Management to lead the team that owns the core customer-facing aspects of their platform.
- •This role is essential for driving trust, value, and retention for customers.
- •Key Responsibilities Define and drive product strategy across customer experience areas including dispatch, performance, settlement, metering, and financial experience.
- •Lead and grow a team of product managers as a player-coach, fostering a culture of ownership and customer obsession.
- •Build a scalable customer experience that enables self-service and supports new resource types, segments, and markets.
- •Collaborate cross-functionally to prioritize, build, and ship impactful solutions at scale.
- •Own key metrics such as customer engagement, retention, settlement accuracy, and financial transparency.
- •Requirements 10+ years in Product Management, with at least 3+ years leading and scaling PM teams.
- •Deep expertise in energy markets (demand response, DER participation, energy storage, grid services).
- •Proven track record shipping customer-facing products at scale, ideally turning high-touch relationships into self-serve experiences.
- •Player-coach orientation with a desire to lead and develop a team while staying hands-on.
- •Ability to translate economic complexity into customer trust and understanding of financials.
- •Track record of bringing AI into product team workflows to improve discovery, spec writing, prototyping, and shipping.
Required skills
Product ManagementCustomer SuccessProduct StrategyGo-to-MarketFeature PrioritizationCustomer DiscoveryProduct AnalyticsCompetitive AnalysisProduct OperationsGrowth StrategyMonetization StrategyJobs to Be DoneProduct-Led Growth
Domain expertise
cleantechclimatetech
Tech stack
Product ManagementCustomer SuccessProduct StrategyGo-to-MarketFeature PrioritizationCustomer DiscoveryProduct AnalyticsCompetitive AnalysisProduct OperationsGrowth StrategyMonetization StrategyJobs to Be DoneProduct-Led Growth